Frequently Ask Questions

  1. How long will it take to receive my order?
    • To process and ship your order will take 5-10 business days. During sale the shipping time frame extends to 7-14 business days. We only ship Monday through Friday. There will be no shipping on weekends and holidays.

 

  1. What is Belak Hair return/exchange policy?
    • RETURNS: Once your order is placed we cannot issue any refunds.
    • EXCHANGES: All hair must be in it’s natural state as received in your order. You are responsible for all shipping fees. You are allowed 7 days from order received. EXCHANGES ARE EXCLUDED DURING SALES.
  2. Are orders available for pick up?
    • We are an online store only, and do not provide pick up order services.

 

  1. I have a question, how can I get in touch?
    • On our “Contact Us” tab you can provide your information and your question, and someone from our support team will contact you within 24-48 hours.

 

  1. How much hair do I need?
    • Each bundle is 3.5 oz. for lengths up to 20” we recommend 3 bundles. For lengths 22” and up we recommend 4 bundles. The longer the hair the shorter the weft is.

 

  1. Does the hair shed?
    • Any hair that is manufactured experience minimum shedding which is normal. Which means the hair will not have noticeable or severe decrease in it’s density or volume. Proper maintenance is a must.

 

  1. Can I color my bundles?
    • Yes, you may color the hair. Please seek professional coloring experts. Without proper procedure of coloring your bundles can be damage.